ISO 9001 Quality management
This international standard gives the requirements for what the organisation must do to manage processes affecting the quality of its products and services. It does this through the creation of a Quality Management System. ‘Quality Management’ refers to all aspects of delivery of the service required by a client, as well as compliance to applicable regulations.
The standard asks the organisation what it does to enhance client satisfaction and to continually improve performance, which is checked on an ongoing basis through Surveillance Audits. Having been refined over a number of years by a consensus of experts across various industries and sectors, ISO 9001 is an international, up-to-date model for organisations to follow. By systemising the way of doing things, ISO 9001 makes clear who is responsible for doing what, when, how, why and where.
Read more about ISO 9001 here